TN NURSERY TAKES CARE OF CUSTOMER SERVICE ISSUES PROVIDING A GREAT EXPERIENCE IN THE END!
Ordered a cedar tree, billed on the website as a true cedar from outside of north america, but the Eastern Redcedar I received is a misnomer and is actually part of the juniper family.
It did take some time to resolve the issue because the company had a high volume of emails, but in the end Brooke resolved my issue and corrected the listing on their website. Brooke clearly and professionally explained company warranty policies, and I am confident based on our phone call that even if there are hiccups in the future, the company will do what is right to resolve the issue for the customer.
I am awaiting replacement 3-4 foot white pines, and am very satisfied with the prompt, high level of customer service I have received.
Thank you so much, Brooke!
TN Nursery Replied:
I'm happy we could resolve your issue with all parties happy in the end! Have a great day! Your other trees should ship out today. You'll receive an email with tracking as soon as the order is fulfilled.
TN Nursery Replied:
I'm happy we could resolve your issue with all parties happy in the end! Have a great day! Your other trees should ship out today. You'll receive an email with tracking as soon as the order is fulfilled.
Mandy T gave TN Nursery a
5 star Review
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