Zero stars. I had scheduled a deep clean/move out cleaning a couple months back, spoke to the representative, Ali, about what I needed done and also scheduled on a specific day and time. Week from the scheduled cleaning, I would get notifications via email that the cleaning is still on and the day before, as well. However, on the day of the scheduled service, Ali would call me to let me know the cleaners would be there, then state they're delayed, then finally telling me the cleaners wouldn't be able to come at all. Reason: the first job turned out to be too much for the cleaners and thus they had to stay behind to finish the job. It was around 4pm when Ali called that they wouldn't be showing up, but he was trying to find ways to figure something out but ultimately, the cleaning was cancelled.
Heavily disappointed by all this. I emphasized to Ali we were leaving that...
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Tidy Upped House Cleaning Replied:
Thanks for taking the time to write your review Yena. Your feedback is important to us and we rely on hearing from our customers to ensure continuous improvements in our processes and scheduling.
I'm sorry that you scheduled a move out cleaning a couple months in advance, and then it was...
Tidy Upped House Cleaning Replied:
Thanks for taking the time to write your review Yena. Your feedback is important to us and we rely on hearing from our customers to ensure continuous improvements in our processes and scheduling.
I'm sorry that you scheduled a move out cleaning a couple months in advance, and then it was...
Yena Choi gave Tidy Upped House Cleaning a
1 star Review