Last week I had my carpets cleaned of spots that I didn't know from where they came. He even removed the one where I had spilled a bit of artist's acrylic paint (and I'd used water to try to clean it....best thing to use, rather than chemicals). Because I had had a protector spray put on the previous carpet cleaning time, the spots didn't need pretreating and came right off. This week I had the grout in my kitchen/dining area cleaned, and now the grout is bright, like new. He said I didn't need to have the grout sealed, and tried to save me some money, but honored my request to have the sealant put down anyway. I noticed residue was left on the tiles, after cleaning and sealing. They took care of it and didn't leave until I was completely satisfied, by towel drying, while on their hands and knees!. What more could you ask?! I'm a completely satisfied repeat customer.
-- Vicki S