Thompson's Steamway, Inc.

Reviews: 143

Average: 4.9 out of 5 Stars

1446 W. Gurley St.
Prescott, Az 86305
United States
3/21/19

Prompt, polite, personable, and incredibly thorough. All the good adjectives!! I’ll definitely be using them again!... See More

Thompson's Steamway, Inc. Replied: Thank you so much Karen for the kind... Read More
3/18/19

Your service has been outstanding for all the years we have used you. Hope to do it again at the end of summer.... See More

Thompson's Steamway, Inc. Replied: Thank you for your loyalty of over 12... Read More
3/15/19

Thompson’s Steamway has cleaned all our carpets, Middle Eastern rugs and tile floors since we moved to Prescott 5 years ago. We trust in them to be in our home and to provide consistently outstanding professional care and service. Our rugs and carpets look like new after each visit. We highly re... See More

Thompson's Steamway, Inc. Replied: Thank you so much for your kind words... Read More
3/14/19

As usual we were very pleased with the work that was done and are glad that those who do the work do it well and are also polite and nice to be around.... See More

Thompson's Steamway, Inc. Replied: Thank you Pat for your kind words! The... Read More
3/13/19

we are repeat customers due to their great service. price, and politeness. they are complete professonals with great followup.... See More

Thompson's Steamway, Inc. Replied: Thank you Lanette - we appreciate you... Read More
3/05/19

We had a pet accident and Thompson's came the same day and did a great job of removing the large stain. They follow-up, are friendly, and very professional. Great people to deal with.... See More

Thompson's Steamway, Inc. Replied: Thank you Helen for the review ~ we... Read More
2/08/19

2/8/19
Yesterday Mark, the owner, came and cleaned my carpet and he did a stellar job! He was professional, considerate, and did a thorough job from beginning to end. I would highly recommend the company to my relatives and friends.... See More

Thompson's Steamway, Inc. Replied: Thank you Sharon for taking a moment to... Read More
2/08/19

2/8/19
Yesterday Mark, the owner, came and cleaned my carpet and he did a stellar job! He was professional, considerate, and did a thorough job from beginning to end. I would highly recommend the company to my relatives and friends.
... See More

Thompson's Steamway, Inc. Replied: Sharon - Thank you for your review and... Read More
1/15/19

The people are pleasant, knowledgable, dependable, thorough, and a wonderful group to work with.... See More

Thompson's Steamway, Inc. Replied: Thank you Paula and Michael!! We... Read More
12/21/18

Always wonderful, and Nelson & Keagen and Karen are always a pleasure to deal wtih.... See More

Thompson's Steamway, Inc. Replied: Awww....thank you so much Brigie! We... Read More
12/12/18

Mark and Keegan did an outstanding job on our carpet. We are pleased with the results they achieved in cleaning and renewing our carpet. Years of expertise and “state of the art” equipment is what you get with Thompson’s Steam Way, Inc.

Thanks.... See More

Thompson's Steamway, Inc. Replied: Thank you Bob for taking a moment to... Read More
12/11/18

My carpet rec'd excellent care from Mark and Keegan. ... See More

Thompson's Steamway, Inc. Replied: Thank you Janet - Mark and Keegan... Read More
12/11/18

Mark and his family have been taking care of our carpets for over 15 years and the thing that keeps us coming to them are the results we get! And their friendliness. And their customer service. And their knowledge. And their equipment. And their prices. And their guarantee. And . . . well, you... See More

Thompson's Steamway, Inc. Replied: WOW! Thank you Dean for your wonderful... Read More
11/17/18

Thompson Steamway always does an excellent job cleaning our carpets. We have two Labradors, who shed constantly and coincidentally, smell like dogs. We typically get the carpets cleaned twice a year before family visits, and it's like they're brand new! Mark and/or sons always arrive on time, wor... See More

Thompson's Steamway, Inc. Replied: Thank you so much Laura for your... Read More
11/16/18

So happy to have found such a professional company! They are always on time and do a beautiful job. My carpets look great and they never leave a mess.... See More

Thompson's Steamway, Inc. Replied: Thank you Vicki and Larry - we... Read More
11/12/18

We purchased a home with several wool rugs..had Thompson's Steam do the job for us. They showed up when scheduled, on time with a smile. We then had them come back to do our flagstone floor, Clean and Seal as well as our tile flooring. These young men, Nelson and Keegan were just the best. SUPER pro... See More

Thompson's Steamway, Inc. Replied: WOW! Thank you so much for your review... Read More
10/19/18

What personal and superb service. I highly recommend this business for your carpet care needs! ... See More

Thompson's Steamway, Inc. Replied: Thank you C.J. and Richard! Welcome to... Read More
10/12/18

I chose Thompson's on a gut feel after reading reviews. We just closed on a house and we're appalled at the conditions after the owner had moved out. Mark told us he could clean the tile & grouting which would make a Big difference so we handed him the keys and said Do It! When we came back a week l... See More

Thompson's Steamway, Inc. Replied: Thank you so much for your review... Read More
10/10/18

Thompson's Steamway has done a GREAT job cleaning both our carpet and tile. In both cases, they exceeded our expectations! Everyone at Thompson's Steamway provides professional and courteous service! We highly recommend them for either carpet and/or tile cleaning needs!!... See More

Thompson's Steamway, Inc. Replied: Thank you Dan and Barbara for taking a... Read More
10/04/18

The Thompson Family have been taking care of our Carpet and Rug cleaning needs for about the last 10 years now. They also were able to clean and seal my Workshop concrete floor as well. They have always been Courteous, Efficient and Effective, leaving my home looking and feeling brighter and cleane... See More

Thompson's Steamway, Inc. Replied: Oh Thank you Tim for your review! I... Read More
9/05/18

I enjoyed doing Business with Thompson’s Steamway, Inc because the Employees were professional and friendly. They were prompt to take care of my carpet cleaning needs in a timely manner for me to vacate my property. Thank all of you at Thompson’s Steamway, Inc.... See More

Thompson's Steamway, Inc. Replied: Thank you Cathy for your review - we... Read More
9/05/18

I have used Thompson's Steam Way for years. Why? Because they always do a superb job, whether the entire house, or a spot cleaning. They are professional, fair, and arrive promptly. I highly recommend them. ... See More

Thompson's Steamway, Inc. Replied: Thank you Layne...we appreciate your... Read More
8/21/18

Thompson's Steamway was amazing! My oriental rug came back to life after they cleaned it. It is also great that the staff is so nice. Super easy to work with. I will definitely be using their services again.... See More

Thompson's Steamway, Inc. Replied: Thank you for trusting us with your... Read More
8/15/18

Prompt response to a bid request, then an excellent profesdional job of carpet cleaning at a fair price, th as nks!... See More

Thompson's Steamway, Inc. Replied: Thank you Don for your review - we... Read More

My parents started using Thompson Steam Way to clean their carpets years ago. When we moved here, we did the same and have been very pleased with their excellent cleaning and great customer service. This month, we had them do the carpets and all of the tile in my parents' house (floors and counter-tops) before we put it up for sale. What a difference it made! Mark also brought the ozone machine in to get the house smelling as good as it looks. This family-owned business is the absolute best; hardworking, dependable, friendly, reasonably-priced, and they do a fantastic job cleaning carpets and tile!

Laura H. gave Thompson's Steam Way Inc a 5 star review

The absolute example of professionalism!! From speaking with Karen, to meeting Mark for the quote, to the work that Mark and his team did, everything was top notch quality and the floors look amazing! We had them strip and seal 18 year old flagstone floors that had not seen much attention since they were installed. The difference is stunning and I am sure they look better than they ever have in the past!! Great job Thompson's Steam Way!!

Mick Szoka gave Thompson's Steam Way Inc a 5 star review

Amazing carpet cleaning service!! These guys always go above and beyond. Very friendly and capable. We run a small AirBnB and always use them to do our carpets once a quarter. We have never been dissatisfied with the results. We would highly recommend them to anyone looking to have a one off or ongoing carpet cleaning.

Brandon Montoya gave Thompson's Steam Way Inc a 5 star review

We've been using this family-owned business for over 7 years. They do an excellent job maintaining our carpets and area rugs. The sons are so courteous and professional, and their work is exemplary. We highly recommend!

Kimberly Finston gave Thompson's Steam Way Inc a 5 star review

Thompson's Steamway, Inc cleaned my synthetic and wool rugs and did a beautiful job. Karen in the office was very helpful. I would definitely use this company again and would definitely recommend them to anyone who needs to have their rugs cleaned. Great Job!

Aide Marquez gave Thompson's Steam Way Inc a 5 star review
Margaret Hopper gave Thompson's Steamway, Inc. a 5 star review

Would recommend Thompson’s Steam Way for their excellent service and courteous service people. Did a fantastic job on our traffic areas, large wool area rug, and 6 microfiber chairs I purchased second hand. They look brand new!

10 months ago
Mick Szoka gave Thompson's Steamway, Inc. a 5 star review

The absolute example of professionalism!! From speaking with Karen, to meeting Mark for the quote, to the work that Mark and his team did, everything was top notch quality and the floors look amazing! We had them strip and seal 18 year old flagstone floors that had not seen much attention since they were installed. The difference is stunning and I am sure they look better than they ever have in the past!! Great job Thompson's Steam Way!!

10 months ago
Cheryl Niven gave Thompson's Steamway, Inc. a 5 star review

I have used Thompson's twice now and they did a great job both times! I doubted that anyone could clean up the mess my sick dog made during our stay in a rental house. I thought for sure that we would have to replace the carpeting. That would have been thousands of dollars. Thompson's to the rescue. Not only did we NOT have to replace the carpeting, but we were NOT charged a dime for anything regarding the carpeting. The carpeting was pristine clean! Thank you, Thompson's!!!

1 year ago
Jessica Bicker gave Thompson's Steamway, Inc. a 5 star review

Very professional and quick. Our carpet looks great!

1 year ago
Nancy Vargo gave Thompson's Steamway, Inc. a 5 star review

Been cleaning our carpet and furniture for 20 years. Wouldn't call anyone else.

1 year ago
Paula Beck gave Thompson's Steamway, Inc. a 4 star review
2 years ago
Andy Sharon Logan gave Thompson's Steamway, Inc. a 5 star review

Thank you Mark Thompson and family for excellent professional services!

3 years ago
Reyn Bortness gave Thompson's Steamway, Inc. a 5 star review
5 years ago
Whitney Prentice gave Thompson's Steamway, Inc. a 5 star review
5 years ago

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