The UPS Store Palencia

4.7

1,323 reviews

Lori Kincade-Henderson

1/08/25

When I 1st moved to Palencia 2.5 years ago, I was happy to see a UPS store close by. Unfortunately,
I wasn't pleased with my experiences there. The people working there were not very friendly or accommodating. Move the clock ahead about a year and there has been a huge change. The people are friendly and accommodating. There must have been complaints, or new management because there has been a 110% improvement. I no longer dread going in there. If you had bad experiences there, definitely give them another chance.

The UPS Store Palencia Replied: Greetings Lori Kincade-Henderson, thank you for your positive feedback. It delighted us to hear that you had a great experience with our service. At The UPS Store, providing top-notch service is our primary goal, and it's great to see that we have done so for you. If there is anything else we can...

Lori Kincade-Henderson gave The UPS Store Palencia a 5 star Review

Andrew Rhoades

1/07/25

The staff at the Palencia UPS store is terrific! Always friendly and efficient, they quickly resolve my shipping needs, adding simplicity and time to my schedule. We are blessed to have this service and these staff members in our community!

The UPS Store Palencia Replied: Hi Andrew Rhoades, we appreciate you taking the time to share your thoughts. It's lovely to hear that you had a positive experience with our team. At The UPS Store, we are dedicated to providing the best service possible, and it's great to see that we have done so for you. Please let us know if...

Andrew Rhoades gave The UPS Store Palencia a 5 star Review

David Jett

1/07/25

David Jett gave The UPS Store Palencia a 5 star Rating

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JEFFREY KIMMERER

1/04/25

Visited twice during the holiday rush ..great service ..great attitude… took the stress out of sending packages… thank you

JEFFREY KIMMERER gave The UPS Store Palencia a 5 star Review

Charles Rivera

1/02/25

I have been using this store for all my shipping needs including sending USPS packages. They are professional and always give me accurate information.

The UPS Store Palencia Replied: Hi Charles Rivera, we love hearing this feedback! Friendly, courteous, and professional service is what we're all about. Thanks so much for sharing your review.

Charles Rivera gave The UPS Store Palencia a 5 star Review

Judith Luke

1/01/25

Very expensive.

The UPS Store Palencia Replied: Judith, Thank you for your 4 star review! Providing world class service is our is our highest priority, and I truly value your feedback. I completely understand your concerns regarding pricing as many of us share similar feelings about the cost of goods and services. While I wish I could...

Judith Luke gave The UPS Store Palencia a 4 star Review

Elizabeth Alicea

12/26/24

Always pleasant even with multiple Amazon returns, reasonably priced for packing materials, and thankful they are conveniently located near us.

The UPS Store Palencia Replied: Hi Elizabeth Alicea, thank you for your review. Our mission is to provide the best customer experience, and it's great to hear that our location and service have met your expectations. We hope to see you again soon.

Elizabeth Alicea gave The UPS Store Palencia a 5 star Review

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BEVERLY CARMICHAEL

12/24/24

The UPS Store Palencia is an excellent business that is friendly and run efficiently. I waited in a long line to ship 12 packages and the young man who waited on me was patient, kind, and helpful. We appreciate having them nearby. My accolades to them!

BEVERLY CARMICHAEL gave The UPS Store Palencia a 5 star Review

Kathy Deuell

12/24/24

Friendly, helpful staff and never have to worry about my packages arriving on time. The added bonus is being able to return Amazon unwanted purchases.

The UPS Store Palencia Replied: Dear Kathy Deuell, we appreciate you taking the time to share your thoughts. It's lovely to hear that you had a positive experience with our service. At The UPS Store, we are dedicated to providing the best service possible, and it's great to see that we have done so for you. Please let us know...

Kathy Deuell gave The UPS Store Palencia a 5 star Review

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BRADLEY DEUELL

12/24/24

Costs a little more, but peace of mind is worth it, because I never have to worry about if or when my packages will make it to their destinations. An added bonus is the ability to return purchases to Amazon. Love you guys! Keep up the good work.

BRADLEY DEUELL gave The UPS Store Palencia a 5 star Review

Jeff Cook

12/23/24

Always have what I need!

The UPS Store Palencia Replied: Hi Jeff Cook, we love hearing this feedback! You can always count on us to have your shipping needs covered. Thanks so much for sharing your review. We look forward to serving you again soon.

Jeff Cook gave The UPS Store Palencia a 5 star Review

betsy larey

12/23/24

The staff is always nice, they’ve gone out of their way to help me on occasion. Great location also!

The UPS Store Palencia Replied: Hello Betsy Larey, thank you for your kind words. We are glad to hear that we impressed you with our service. At The UPS Store, providing the best service possible is our mission, and it's great to see that we have met your expectations. If there is anything else we can do to enhance your...

betsy larey gave The UPS Store Palencia a 5 star Review

Hayward Evans

12/22/24

Always good friendly service!

The UPS Store Palencia Replied: Thank you Hayward! We’re appreciate ya! We’re here for all your shipping, packaging, printing, faxing, notarizing, binding, shredding and copying needs! Thanks, John Owner

Hayward Evans gave The UPS Store Palencia a 5 star Review

Jacquie Skurla

12/22/24

Whether there's a longer Christmas packages line, or amazingly you are the only one in the store, the UPS Palencia workers treat you with patience and politeness, like you are the only one who matters at that moment. I love this. thank you.

The UPS Store Palencia Replied: Greetings Jacquie Skurla, thank you for your positive feedback. It delighted us to hear that you had a great experience with our service. At The UPS Store, providing top-notch service is our primary goal, and it's great to see that we have done so for you. If there is anything else we can do to...

Jacquie Skurla gave The UPS Store Palencia a 5 star Review

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SHIRLEY HINNAU

12/22/24

They provide excellent and fast service. I can always count on them plus their personnel are always so friendly and supportive.

SHIRLEY HINNAU gave The UPS Store Palencia a 4 star Review

Justin Richards

12/18/24

They packed a box for me and shipped it to the correct address. They were also nice. Couldn't ask for more. 5 stars.

The UPS Store Palencia Replied: Hello Justin Richards, thank you for your kind words. At The UPS Store, providing the best service possible is our mission, and it's great to see that we have met your expectations. We look forward to helping you out again.

Justin Richards gave The UPS Store Palencia a 5 star Review

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CELINE BENEDETTO

12/14/24

I love the UPS Store Palencia. I’ve been going for a couple of years now. They are always professional and very friendly. I never hesitate to to use this store. Thank you!

CELINE BENEDETTO gave The UPS Store Palencia a 5 star Review

Victor Lust

12/12/24

Professional, efficient and courteous staff

The UPS Store Palencia Replied: Greetings Victor Lust, thank you for your positive feedback. It delighted us to hear that you had a great experience with our service. At The UPS Store, providing top-notch service is our primary goal, and it's great to see that we have done so for you. If there is anything else we can do to...

Victor Lust gave The UPS Store Palencia a 5 star Review

Maureen Martyak

12/11/24

Maureen Martyak gave The UPS Store Palencia a 5 star Rating

Michael Kypriss

12/10/24

Sara is truly professional and polite!

The UPS Store Palencia Replied: Hi Michael Kypriss, thank you for the review! We know we can always count on Sara. We appreciate the feedback and hope to see you again soon.

Michael Kypriss gave The UPS Store Palencia a 5 star Review

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LISSA BUCKLEY

12/09/24

Our company has been using this location for nearly 2 years and the staff is always amazing! Mindy, Sarah, and the rest of the team have been so wonderful to work with. Thanks team UPS Palencia!

LISSA BUCKLEY gave The UPS Store Palencia a 5 star Review

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CHERYL SEARLE

12/09/24

Great, friendly service

CHERYL SEARLE gave The UPS Store Palencia a 5 star Review

Ruby Courtland

11/22/24

I always have a great experience at this UPS store. Sarah is always helpful, friendly and efficient.

The UPS Store Palencia Replied: Thanks for the review, Ruby Courtland! Sarah is the best and we'll be sure to share your kind feedback.

Ruby Courtland gave The UPS Store Palencia a 5 star Review

Clifford Squires

11/05/24

Clifford Squires gave The UPS Store Palencia a 4 star Rating

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AMALFIS MEJIA

11/01/24

I love the UPS Store because it’s close to my home and that’s very convenient for me. No complaints at all about their service at the store nor their delivery process.

AMALFIS MEJIA gave The UPS Store Palencia a 5 star Review

Connie Tanner

10/27/24

No issues just prices seem high

The UPS Store Palencia Replied: Dear Connie, Thank you for taking the time to share your feedback with us. As you may know, shipping prices at all The UPS stores are consistent, and we completely understand your concerns regarding inflation. We strive to provide every customer with a world-class experience, and we truly value...

Connie Tanner gave The UPS Store Palencia a 4 star Review

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IVONNE DEL PINO

10/22/24

They were very professional and helpful.

IVONNE DEL PINO gave The UPS Store Palencia a 5 star Review

Denise Kelly

10/16/24

Always pleasant and helpful

The UPS Store Palencia Replied: Hi Denise Kelly, we love hearing this feedback! Friendly and helpful service is what we're all about. Thanks so much for sharing your review. See you next time!

Denise Kelly gave The UPS Store Palencia a 5 star Review

Christine Joo

10/16/24

Always good and speedy service provided!

The UPS Store Palencia Replied: Hi Christine Joo, we love hearing this feedback! We want to make sure we're providing quick, easy, and seamless experience. Thanks so much for sharing your review.

Christine Joo gave The UPS Store Palencia a 5 star Review

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RICHARD LEWIS

10/15/24

Sarah and the rest of her crew are very helpful.

RICHARD LEWIS gave The UPS Store Palencia a 5 star Review

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