Robert Kratschmer MD

From the moment I walked in(ten minutes late), AMBER made me feel completely at ease. She was warm, professional, and genuine—truly one of the most pleasant medical staff employees I’ve encountered. Everyone was calm, respectful, and SHOCKINGLY pressure-free.

The doctor was clearly very knowledgeable and efficient. He did speak quickly, but it came across more as a reflection of his experience and a full schedule rather than any lack of attention. Despite the fast pace, he was fully present during our consultation. He listened intently, made thoughtful eye contact, and answered every one of my questions with clarity and patience. I never felt rushed or dismissed—in fact, I actually felt heard instead of how most doctors make you feel ignorant or beneath them when u try to inquire.

What really stood out to me was how gracefully the staff handled the topic of pricing and financing. They didn’t push any information or try to “sell” anything. I had to ask, and when I did, they provided all the details clearly and respectfully. They offered options without making me feel like a decision had to be made right then and there. There was never a moment of pressure—no “When are you booking?” or “Will we hear back?” Just pure professionalism, which made me feel empowered and respected throughout the entire experience.

This office sets the bar incredibly high when it comes to patient care/customer service, and I wouldn’t hesitate to recommend them.