Outstanding service, professionalism & responsiveness!! After having discovered that my Full Finished Basement had apparently been exposed to water wicking underneath the carpeting over time, that the previous owner installed (who puts carpet & padding in a below-grade space?) due to the french-drain not being able to handle the multiple torrential rains of the past summer - I called my insurance company about the drain-back-up/overflow rider in my policy. My worst nightmare was only about to begin when they sent an inspector out & found that not only just the flooring/carpeting was effected, but that black mold was detected in the walls structure & air sample taken - and they recommended I contact a "Serv-pro type" firm to come out ASAP. Well, after having contacted said "serv-pro" & them not even returning their calls - I looked through the local community pages on FB where I posted my plight and I am so glad I did! Anthony Lioi reached back out right away & was immediately understanding, attentive & responsive... directly & personally - even arranging to come out "after hours" as he would be passing back home late, between a job & his office - so would at least give me a "look-see" - and "we could go from there". As we connected - he was in particular extremely thorough, detailed and patient with me, in explaining all of his findings - and what would be required for remediation. He immediately put me at ease - fully step-by-step explaining to me what was going to be the required process, and re-assuring me his team's experience & dedication to fully taking care of these things right. Their professionalism from there on in too - actively coordinating and working with my insurance company (even thier adjusters made comment how thorough, responsive and professional they found them to be!) was nothing short of exemplary.
Anthony Lioi, his entire team - their responsiveness and professionalism shown (always ON-TIME, always RESPONSIVE to on-going questions & even changes of plans as work progressed) throughout - as I have here now 1st hand experienced - turned what was a nightmare situation here for me - completely around into about as positive an experience - and most importantly net-result actual outcome, as I could have even possibly wildly imagined or hoped. If I could give them 10-Stars here, I would.
HIGHLY RECOMMEND RESTORATION1 & ANTHONY LIOI's CENTRAL MARYLAND TEAM IN PARTICULAR. RESPONSIVE, THOROUGH, PROFESSIONAL!
