I recently used RedeemVacations for a promotional offer from social media, this was my first time using it. I had no issues with my check-in and out process or the hotel stay in general. ReedemVacations kept me up-to-date on the status of my reservation.
The only issue I had was the process for actually selecting dates to book: they were extremely limited and the interface was not very user-friendly as it was unclear as to which dates were available and which weren’t. The hotel description also wasn’t very accurate compared to the hotel’s website.