I generally have no issues with the dealership as a whole. I recently had my vehicle in for recalls, oil change , tire rotation and to have my heated seat chips installed. They did an amazing job as usual. But the one thing that was not relayed was that they charge for the tire rotation even when you get an oil change. They should have made sure that it was known that there is a fee for that service as I do know that there are dealership that do not charge you for that if you are a customer of theirs. It’s all about customer retention and that information is something that we as customers need to know especially if we are new to you.
Randy Wise Buick GMC Replied:
Thank you Melissa, for your 5 star review and for making the WISE choice! We are happy to hear you had a great experience with your recent service. We sincerely apologize for not fully informing you of your tire rotation fee. We aim to inform you of all vehicle repairs before they are performed,...
Randy Wise Buick GMC Replied:
Thank you Melissa, for your 5 star review and for making the WISE choice! We are happy to hear you had a great experience with your recent service. We sincerely apologize for not fully informing you of your tire rotation fee. We aim to inform you of all vehicle repairs before they are performed,...
Melissa Castillo gave Randy Wise Buick GMC a
4 star Review
Read more >