PEP Solar

I will start by saying that my Pep Solar system has saved my wife and I thousands of dollars since installed 8 years ago. For that Pep should get 5 Stars. However, there are unresolved issues that don't allow me to give a 5 Star review.

The first and most important issue is the device that is supposed to allow me to monitor my solar panels. It doesn't work and we are flying blind, so to speak, because we have no way to monitor our panel production. I was told by Bonnie of Pep Solar that the company that made the monitor, 'Mage Solar' either doesn't exist anymore, or that no one backs the warranty for this component (I'm a little confused as to what the issue is). She said, via her son, that they could replace this monitor, but that it would also require replacing a component on each of the panels... And that I would need a budget of about $8000+ to address this issue. (REALLY?! What good is the so-called warranty that you provided me?)

So I'm sort of stuck. I believe that I have a 30 warranty for this entire system... But Pep Solar tells me that there is nothing they can do for me since 'Mage' is, (I guess), gone. This is very discouraging. Why should we have to fork out $8000+ on what is supposed to be a fully warrantied system?

Besides that HUGE issue, I won't go into ALL of the problems that we encountered getting the system operational. It was a three week nightmare to say the least... But I digress....

So I give 4 stars because my electric bills are low. In fact, there was about two years where my bill could have been lower... But half of the system, as it turned out, was not working due to a poorly installed cable splice that left us without production. It took APS and Bonnie and me to figure out the issue. When the techs arrived they thought they'd have to check each panel. I encouraged them to check the two 'cable runs' first... at the junction box. I have an electrical background, and it seemed to obvious place to start since our estimated production was about 50% off. Sure enough, that's where the problem was. Poor workmanship by the lead installer, Jeff, caused that issue... according to the guys that fixed it (I was told that Jeff was no longer with the company). In fact, during the three weeks it took to install the system, he left the 'Mage' component that is no longer working laying on the ground in front of my house. I found it after it had been laying there a few days.

I could expand SOOOOO MUCH further... But I won't. Let's just say I'm glad for future customers that I was told that you have technicians that take more pride in their work now.

Suffice to say, our experience with Pep Solar left us with:
1) A system that is saving us significant money... YAY! 😁
2) A system that we have no way to monitor 😡
3) A warranty that can't be applied because we can't see what's happening as far as production🙄
4) An estimate of $8000+ to remedy the monitoring concerns 🤬

I wish I could give Pep Solar 5 Stars... But I've basically been told that they can't help me, despite the warranty... and that really stinks. Shawn, or whoever responds to this, how about digging a little deeper to remedy this issue. You are a big, long standing solar company. And I have been fair, in fact generous in this overall assessment of my experience with Pep Solar. I've even given you 4 out of 5 Stars despite the issues. How about using your influence to make us whole on this warranty concern so that we can once again monitor our panels?

Sincerely

Milan Babyar