Technician was very nice and it’s was easy to schedule service. The cleaning job was a little “meh”. The area rugs were much cleaner than they were before, but not as clean smelling as I expected them to be after a professional cleaning.
On a similar note, I understand that there’s no guarantee of pet stain removal, however, there was one area on my rug with a cat urine stain and I’ve cleaned it previously with fairly good results save for a slight scent. I had hoped that last vestige of scent would go away with a professional cleaning, but sadly it is exactly the same as before.
The other feedback I’d like to give was that our technician didn’t check our dryer vent to see if it needed cleaning and also didn’t do a walk through with me prior to packing everything up. There were a few areas that were missed that I would have had him go over.
All in all, good...
Peace Frog Specialty Cleaning Replied:
Thanks for leaving a review! We strive to offer 5 star service every time. "Meh" definitely does not sound like you received 5 star service. We called and left you a voicemail hoping we could set up a time to take care of that free dryer vent inspection that was missed. The Field Manager would love to come out and take a look at the rug to see what else we can do to freshen it up for you. As you stated, some issues when dealing with pet urine or stains are permanent, but we would be glad to... Read More