I have been coming to Kimball and Beecher for over 5 years with never a bad experience. Yesterday was not the same as my other experiences. My hygienist was very rough; felt like she was ripping at my gums, pulling on my cheeks so she could find the right angle, and water spraying all over my face. It was to the point that my mouth was uncomfortable all day and my gums bled later that day when I brushed my teeth. I believe this was an isolated experience, but not one that I want to have again.