I had a great experience on my visit to Kimball and Beecher. The gal that did the cleaning was very good. The dentist (Beecher) was great and gave good feedback on questions I asked. My only complaint would be the health history form. Other health care facilities has simplified this process. I would also say that we did have a issue with our kids visit a few weeks ago. My wife and I were out of town and had Grandma take the girls. They were a few minutes late for the appointment....which we knew was going to happen and alerted the scheduler at the time of the appointment scheduling. My mother in law was not treated very kindly upon arriving late by about 10 minutes. She was very frustrated with the attitude and extra time it took to get the girls through their appointments. Just some honest feedback to help you improve upon the customer experience with your receptionist.
-- David P