I found that the information in the training was very useful and well presented, with enthusiasm and professionalism. One thing that I think could have been better was the handouts email. It asked that we arrive no later that 9:50 AM to get situated, and that it would start promptly at 10:00. So I was ready and raring to go at 9:50 but was then let down when it didn't actually start until 10:30, no explanation given. Also, I think it's fine to inform participants about additional services that would be available when the course was over, but I thought excessive time was spent hammering on it over and over. That said, I do appreciate the extras that were offered, some of which I will be definitely be taking advantage of.