A cat decided to use the restroom on my couch a while back, and the odor would not go away despite a few cleanings with an upholstery cleaner. Steve and a technician arrived exactly when they said they would and quickly diagnosed that cleaning the couch would make the problem worse. I appreciated their honesty instead simply cleaning the couch and leaving. You hope that most companies would do the same, but you never know.
Update 8/25/16:
I used several pet deodorizers on my couch, which made it smell better, but the couch was still stained and smelled a little bit still. As a last resort before giving it away, I decided to Heaven's Best again. They arrived early (better for me), and Steve and his two technicians were just as nice as the first time. I had them clean my couch and chair ($129 special), and they did an incredible job. The couch was pretty badly stained...
Gaines McMillan gave Heaven's Best Carpet & Rug Cleaners a
5 star Review
Read more >