I was MORE THAN IMPRESSED with Heaven On Wheels. I was planning my brother's bachelor party in Dallas, and had been emailing back-and-forth with MULTIPLE limo services in Dallas, including Prime Limo, Platinum Limo, and other top reviewed services. I was getting VERY frustrated with these other services. They were quoting me extremely high prices, requesting 5 hour minimums, and could not give me clear answers on if their limo/bus would necessarily be big enough, OR if the AC would work/ if the limo or bus would be cool enough for us not to sweat like crazy in the Dallas heat inside of the vehicle. A friend of mine had booked through Platinum limo a couple weeks prior and their wedding party MELTED on one of their party buses because the AC did not work: they received no refund, discount, apology, or even a response.
THANK GOD I REACHED OUT TO HEAVEN ON WHEELS. I did not reach out originally because their name seemed the least professional (me being opinionated), but I should have known not to judge a book by its cover (plus they were one of the top reviewed as well!). They responded IMMEDIATELY. The representative I talked to answered all of my questions on the call, was honest about space, AC/cooling, timing, and pricing. What she told me is exactly what I paid; included booking, taxes, tip, all of it, no surprises. ALSO. They were the last limo service I called, the ONLY to have an Escalade Limo still available, and had a better price for it than their competitors! We had a group of 18 adult males for the bachelor party that fit COMFORTABLY. Our Driver Jerry was AWESOME. The evening was amazing.
Heaven On Wheels helped us get the best value, the exact vehicle we wanted, the answers we wanted, and the night we had hoped for!
-- John W