The driver was on time & my son liked everything about the ride!! But he couldn't sync his music on his phone to the car!! On my end I was pleased with the Lexus but that's not what I wad told I wad getting!! I was told & I picked a Mercedes Benz!! However, the Lexus showed up!! I didn't want to make a huge fuss over it on my son's prom night!! You guys even sent a picture of what vehicle we were going to have & ya'll didn't deliver on that part!! Overall my son enjoyed himself!!