I generally do not respond to surveys or reviews but really felt the need to do so after recently (less than 6 months ago) having our roof replaced. We experienced damage to our roof from a brief storm in early 2019. I was going through treatments from a recent diagnosis and the roof was the furthest thing on my mind. Several months and a few storms later, we ended up with more and more shingles finding their way to our lawn. In August I discovered a small water stain on a bedroom ceiling after yet another storm and new I had to do something. I started the process of having the roof replaced by checking prices and seeking recommendations. The insurance company said they would send someone out to look and give dimensions for estimate purposes but were not obligated to assist financially. They also said they could not make recommendations as to which company to use. We called several roofing companies for estimates. All said they gave free estimates and did. After eight or nine estimates it was easy to see which companies knew the business well enough to trust. The Better Business Bureau helped to eliminate a couple others. We were left with four companies that were all within a few hundred dollars of each other. Easy to see they had done this before. After looking hard at their product, it was easy to narrow it down to the last two that used the exact same product. Guy Brothers Roofing and one other company remained and I called each one for a third time to see if they would work with our budget. That is where Cong of Guy Brothers came through. Not only did he listen to how the roof damage occurred, he asked questions as to what help the insurance company offered. I told him what I stated above and he suggested talking to them and seeking info about the storm that happened nearly seven months earlier. We found out that the storm that came through in March was documented by the National Weather Service. After calling the insurance company with that info, they sent out an inspector who agreed that our damage was caused by the storm. After the inspector did his thing, it ended up that they would pay for the entire roof, minus our deductible. Prior to talking to Cong at Guy Brothers Roofing, I was looking at paying more than twelve thousand dollars. Now I was looking at paying a one thousand dollar deductible. I remained very sceptical, thinking there was no way this would happen, while I let Cong talk to the insurance people and draw up contract. After verifying with the insurance company that my obligation would be limited to our deductible, I signed the contract with Cong as fast as I could. Again, I usually do not take the time to fill out reviews but after getting a new roof for one twelfth of what I was looking at, I'd be happy to write a book about my experiences with Cong and Guy Brothers Roofing. Not only did they use the most current product, they did an awesome job and completed it in ONE DAY. These are Alas Pinnacle shingles with a written lifetime factory warranty that is transferable to the next home owner. I give permission to Guy Brothers Roofing to bring anyone by our house to see the finished product and the quality job they did. Not only did Cong follow up and make sure we were completely satisfied, he brought by the signed warranty the the product info for insurance purposes. To anyone out there like me, putting your roof off till the last minute, call Cong at Guy Brothers and let him show you how to work with your insurance company and get the ball rolling on a new roof. I had never met Cong or anyone at Guy Brothers Roofing prior to starting this process but am thankful to God and their company that I did. Seriously, contact them and set up a time to come by and see the completed product. Our neighbors are in the process of having their roof replaced by them as I type this. Excellent job Guy Brothers and thank you again for everything Cong!!
-- Tim S