Detorie LOVED ERT LLC
Good customer service goes a long way! If you want quality service then call Eric Whited, who is the operations manager. I was very impressed with Mr. Whited's professionalism when I first spoke to him on the phone. He is also honest, engaging, knowledgeable, pleasant, and he understands the importance of treating people the way he would want to be treated. Eric returned all of my calls, texts and he cared for my home as if it were his own. That is what I'm talking about!! He gives customers quality service... Read More
ERT LLC got a great recommendation by Kevin
So I found ERT in a Lowe’s parking lot after having a horrible experience with another company here in Nashville. Jayme is absolutely amazing and has made my home beautiful! Like 10/10 he has made me feel at ease with this process and had done an amazing job!!! Without a doubt will recommend them to everyone for everything!
Excellent service with exceptional employees.
First off, I don’t write online reviews, period, but felt compelled to do so, in the case of ERT. In this era of increasingly poor customer service, I am still in awe of the fact that Kevin sent someone to my house LATE FRIDAY afternoon, and machines were then placed. They were about my fifth call that day, after being told by others: ‘We can get to you Monday or Tuesday MAYBE. We’re real busy.’
And you couldn’t ask for nicer and more knowledgeable service reps who helped through my water ordeal. THANKS,... Read More
Ben just wrapped our interior work. In a word: Fantastic! He, and the rest of the team, was such a pleasure to work with. He made sure to explain what was going to be done at every step of the way. The room definitely looks better. Thank you so much, Ben! I can't recommend these folks enough!
Such a fantastic group of professionals. The GC’s always responded to calls and communicated frequently. The very talented Ben Adams was awesome! He took good care of my home, cleaned up and was here when he said he would be. I highly recommend them! Thanks so much ERT!
Nate and the entire team were punctual and responsive after our water leak. Super quality guys and work.
These guys are the best. Prompt service andvery professional. Would recommend them if ever you need thier services.
I really appreciate your team. I dont typically write reviews but for you guys to get to my business within 40 mins at 2am. GREATLY APPRECIATED!!!!!
I have used this company twice in past two years. One was fire and the other was main line water flooded the hotel. Very trusting people and worth every $$$.
Last night I realized my sump pump went out on me. I had a foot of water in my basement and it was a Saturday night meaning tomorrow was Sunday and I didn't know what my options would be. At 2am I was getting worried so I called the phone number listed. The owner (Kevin) answered and was kind enough to quell my anxiety and talk me through my options. He arrived at my house today (Sunday) within an hour of speaking with me, and expertly diagnosed the situation. He even spoke with my home warranty company. He quoted... Read More
Great people to work with, helped me out without charging me.
Provides more help with your insurance claim than most insurance companies will.
These guys really set us up when we got here. Really taken care of.
I own a 4 unit apartment building and have had dealings with restoration companies in the past, none of which have been positive. I needed someone to handle mold in the crawl space of the building. These guys came out reviewed the situation completely using thermal imaging cameras and actually identified the source of this mold. 3 other companies never identified the source that was feeding the mold. They also presented me with several options without browbeating me with mold fear as did the other companies.... Read More
We had an issue with mold building behind our shower in the closet and they came and removed the mold and dried out the area! They are easy to communicate with and very helpful with their advice!
Called these guys by mistake. The manager there spent 45 minutes on the phone with me walking me through an odor issue. These guys were excellent. I sincerely appreciated the honesty.
Awesome guy, knows his business. Definitely would recommend to a friend!
Great Company. We live in an apartment and they came out to get rid of the smoke residue from a fire next door. Worked with me so that I didn't have to file a claim with my insurance company.
The apartment smells great.
Love this company. Bill came out and helped me through the insurance process and made everything seamless
I had a water heater rupture, left water standing everywhere in the unit where it sat, and in three of five rooms in another unit. They were at my place before the day was out, cleaned up all the water, tore out all the affected materials and had several air movers/dehumidifiers going to dry out the place quickly.
I was able to begin the rehab about a week after the mishap, which ultimately saved me in lost rent. These guys really know what they are doing!
Excellent company to deal, very professional. Helped us out of a bad situation here at the office.
Did not know these guys could do all they could do. My wife called these guys at 1am when we had a supply line rupture. I wasn't sold on the fact that it was an emergency but the wife was. They had a crew out within an hour, they had a vacuum attached to a truck that sucked up all the standing water. They left a lot of equipment to get the drying process started and came back the next morning to check the equipment and they helped us communicate with the insurance company in regards to the level of the loss.
I... Read More