Eco Mama Green Clean

Hello,
I have been using Eco Mama cleaning services for about six months. They quoted me for about $360 for 5 bedrooms and three bathrooms. We have no kids, no clutter, no dogs, very organized and maintained house ( I clean on a regular basis).

We agreed on twice a month for $200, one hour and a half, 2 cleaners to clean only half of the house: Living room/kitchen, pool room, and bathroom downstairs, and master bedroom, master bathroom, and guest bathroom only upstairs.
The rest was excluded from the cleaning: Three other rooms, laundry room, and den.
The first cleaning was good, and then they were always in a rush to get to the next customer. Sometimes they leave before finishing their allocated time, and before covering the scope of the cleaning agreed upon.

There was always missing spots, stains, dust everywhere: Under the sofa, under the love seats, under the bed, bed frames, windows frames, on the pool table, on the glass tables, on the light fixtures above the kitchen island, book shelves, etc.

They do not move decorations and books, or vases, or anything else! I could see the dust if I move a book or a vase!
They do not stretch their hands underneath the sofa, or bed, or table, or console, or anything else, they just wipe the visible floor.
I was having a tea with my guest, and I saw a layer or dirt facing me underneath the love seat! After my guest left, I found the same layer underneath the coffee table, sofa and pool table. (Knowing that they cleaned the pool room that week on Wednesday and I had my guest a day or two after)

They did not clean the guest bathroom many times, they just wiped the counter. It was very embarrassing, when my guest found hair and built up under the shampoo bottles, on the curtain, and on the wall!!! That was not the first time, when I sent pictures to the manager , her answer was sorry we did not have enough time to do it because we cleaned one of the guest room as per your request!!. Well the guest room was not even cleaned, I made the bed, and changed the lined before the cleaners came over. All they needed to do is to dust and vacuum, and it was not done! there were dust all over the bed frames, window frame, side tables. and my guest found a pair of socks right on the side of the bed!!

We also agreed on cleaning the pool room only once a month so they can get the time to clean the baseboards on the other visit. Baseboards were always dirty, I had to wipe them myself after every service.
The windows and sliding doors were always full of dust, I had also to do it myself!. They did not remove the rug by the stove, they just vacuumed around it. After they left, I found dirt and crumbs all around it! They did not clean the stove burners except once because I had to ask for it. the manager said we need more time to clean the stove burners!! I wonder what do they do? just wipe the stove? I do this almost every night.

Last time I had to roll up the rug in the kitchen so they can clean underneath it, which they did but they did not bother to unroll the rug and clean underneath it!! Again after they left I moved the rug, I found a pile of dust underneath where it was rolled!.

Baseboards also were all the time dirty until I had to mention it. She said they can just dust them, and if I need them to be wiped then they need more time!! this is crazy, we have already agreed on getting the baseboard cleaned once a month and the pool room to be cleaned once a month. We were alternating so they can get them covered. Well none of them was covered properly.

I found glass residue on the living room rug after they supposedly vacuumed! I found popcorn on the sofa!!

The AC vent were never dusted, I also had to do it alone.

I have sent many pictures over time with the missing spots, and stains, hoping they will do a better. The manager, apologized and promised to get things done but unfortunately there was always issues. And then she said that they need more time to cover the scope!

PLEASE CHECK YELP FOR MY FULL REVIEW. NO MORE SPACE HERE