Where on earth was Andy Cleveland 40 years ago when I started consulting??? It wasn’t unusual for solo dentists to have 300,000 on the books due to lending credit over years for family accounts. The clean up started with improved verbal skills in presenting and collecting over the counter....along with team training on making past due account calls systematically. After patient financing came on the scene, account balances went down exponentially! Patients and families were able to then pay monthly without delay of treatment at affordable monthly fees. This got dentists out of the lending institution business. Even with ALL of that, Accounts Receivable issues are still profound in many practices! Call Andy....the Dental Accounts Ninja. Get the money in the bank.....Andy’s the expert!
-- Linda M