*an update to my previous post*
Cody and Sons resolved my previous issue with the repair process on my mini split unit. They have since been out for routine maintenance and are doing a stellar job yet again. Thanks Cody and Sons :)
So disappointed. I have been with Cody and Sons since 2018. They have been maintaining two brand new systems. It’s been all fine, until one system actually needed work. They sent the SAME tech (who obviously knows nothing about mini split systems) to my house three times and then just decided to never return and communicate what the issue is.
They tried to say that they had set up a “phone appointment” yesterday between 8-10am and that someone tried to reach me. That was a total lie. I received no call or voicemails all day yesterday. No one has since reached out to me. We will be moving on to a better company.
Cody & Sons Plumbing, Heating & Air Replied:
We are so disappointed in our handling of this situation as well, Katie. This was a sad breakdown in our communication and not an intentional lie. We will take from this to improve our processes. I'm hoping that the follow-ups from our management will earn your trust back or at least assisted you...
Cody & Sons Plumbing, Heating & Air Replied:
We are so disappointed in our handling of this situation as well, Katie. This was a sad breakdown in our communication and not an intentional lie. We will take from this to improve our processes. I'm hoping that the follow-ups from our management will earn your trust back or at least assisted you...
Katie Hill gave Cody & Sons Plumbing, Heating & Air a
5 star Review
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