Cinderella Cleaners

First, I want to start by saying Mary is amazing. If you own a company, she is 100 percent the person you want interacting with customers. She is kind, knowledgeable, solution oriented, and extremely responsive. I hired Cinderella Cleaning last minute on a Saturday, and Mary came out the same day within a matter of hours to review the scope and provide a more accurate quote. When the initial price was a little too high for my budget, we worked together to adjust the scope and arrive at a price I felt comfortable with.

The initial visit, I will admit, did not fully meet expectations. The original plan was to clean and organize my bedroom and laundry room. I asked the technician to wash and dry the sheets, assuming the comforter would be included as well. About 3.5 hours in, it became clear that my bedroom alone was taking much longer than expected, so I asked her to stop working on the bedroom and instead clean the bathrooms. She did a phenomenal job on the bathrooms.

However, when she left, the bedroom still felt unfinished. The sheets never made it back onto the bed, the comforter was not washed, the floor was not vacuumed, cups and other items were still on the nightstands, and overall the room did not feel complete. To be clear, the room was messy but not filthy. There were clothes on the floor and a few bags of clean clothes in the closet that simply needed to be folded, hung, and put away.

I called Mary to explain what happened. I made it clear I was not looking for a refund and did not initially expect them to come back out, as I had already completed a few of the remaining tasks myself, such as starting the comforter and putting the sheets back on the bed. I mainly wanted to provide feedback so the issue could be avoided for future clients.

I was honestly surprised when I received a call back later. Mary spoke with her manager, and they offered to return the next day to vacuum the bedroom and complete the laundry and pantry areas at no charge. This genuinely felt like going above and beyond. They did not have to do that, but it showed they care about their work and their customers, and I truly appreciated it.

The follow up visit was completed by a technician named Karla, and she was fantastic. She was fast, thorough, and did an excellent job organizing and cleaning the laundry room and pantry. The difference was immediately noticeable.

Overall, I feel very comfortable recommending Cinderella Cleaning and will use them again in the future. Mistakes can happen, but how a company responds matters, and they went above and beyond to make things right.