I love this book. I is full of great content. I like that it looks at how all the aspects of running a business. It talks not just about the money piece but also the people piece and how that effects your bottom line on a positive or negative note.I liked the work pages in the book. I made copies so I could use them over and over again as I reached goals I made new ones. We are always improving our systems and services.
-- Erica S