APRIL 2022 UPDATE: VERY UNPROFESSIONAL BEHAVIOR BY CARIBBEAN CLEANING SRQ (941) 447. 0330
Neighbors, I frequently post when I receive exceptional service and rarely post when I have receive exceptionally rude and/or unprofessional service. Today, I am posting because of the later. Let me share a few details....
Over six weeks ago I reserved with Linda Centeno, Caribbean Cleaning SRQ for a double cleaning crew for today, Saturday, 4.2.2022 because I knew I was scheduled for major foot surgery and knew I would really need additional help to prepare my villa for guests.
Two weeks ago I dropped her a text, just asking for a confirmation if I was still on the schedule...HEARD NOTHING BACK...then sent a note through the Caribbean Cleaning SRQ Facebook messenger...HEARD NOTHING BACK...then waited a few days and left a voicemail and sent a text asking for feedback and that I understood Linda was busy so if she could either call or text to confirm...HEARD NOTHING BACK.
Finally, I posted on this website two days ago for HELP ASAP to hire another company or anyone who would be willing to show up for a few hours at $40.00/each / per hour for today. Within minutes I then received a text from Linda that she would be there on Saturday.
Fast forward to this afternoon...I have been waiting here since 11:00 am...crickets...HEARD NOTHING BACK. Then I received a text from Linda at 2:13 pm (3 hours and 13 minutes AFTER she was supposed to be at my home). Seriously, not an apology, not an explanation, just took no responsibility for not showing up as promised in spite of her previous assurances.
This is as UNPROFESSIONAL AS A COMPANY GETS...Linda is the owner and she did not respond to a half a dozen requests over a two plus week time period and then gets snotty when she drops the ball.
In my book...this NEGATIVE REVIEW IS WELL DESERVED.
As always, Tricia
ORIGINALLY I POSTED THIS ON JANUARY 30, 2022 AND HAVE ALWAYS PAID LINDA OVER HER BILLABLE AMOUNT AND IN CASH...SO LINDA'S BEHAVIOR YESTERDAY DESERVES A PROMPT AND HARSH REVIEW OF HER SERVICES.
JANUARY 2022 POST - BUT SEE UP DATE TO SUBSEQUENT UNPROFESSIONAL BEHAVIOR:
Until my home was professionally cleaned by Linda and her staff at Caribbean Cleaning, I had no idea how much it needed her services! Let me explain...I have regular "cleaners" that I have been using as I truly love and enjoy a clean home. The DIFFERENCE though was amazing after seeing how CLEAN and SHINY everything was after their treatment. It was so clean, spotless and perfect that it is noticeable. Caribbean Cleaning truly deserves a ten-star rating!
I recommended to her a friend - she showed up an hour late and did a very marginal job. Since I have previously provided good references for Caribbean Cleaning SRQ, it is only fair I provide objective and accurate updates to those recommendations.
Tricia Foster gave Caribbean Cleaning SRQ a 5 star Review on Facebook