At the time I got on the call with Samantha, BLB tech support expert, I had already gone through a hectic Tuesday night and Wednesday morning, so although my specific issue wasn't resolved (my fault, not theirs), I very much appreciated the patience shown to me by Samantha, and the courtesy which she extended to me, even though I was late for our call. Many thanks to her and the entire BLB support staff!
The best,
Tony