I recently had the opportunity to attend an event where Christoff Weihman was one of the speakers. Amazing! I can relate to him as I'm sure can many others about having bad customer service experiences. The sad thing is it's far too common these days. Well Christoff shared a personal experience of his and paid the higher price than many of us in his experience with bad customer service. He decided he would not settle for less. He said "everyone deserves 5 stars". I would whole heartedly 110% agree. I was intrigued, inspired and will always expect extraordinary. Thank you for sharing your story and insights. I look forward to reading your new book "Getting to wow".
-- Suman R