I love when brokers do what they say they are going to do. Our truck was delayed at a shipper and the rep said they would compensate us for our time. As soon as the bol was sent to her with the in and out times on it, a new rate con was sent with added detention. 😊
Armstrong Transport Group Replied:
Thank you for sharing your feedback! We’re pleased to know you had positive experiences with some of our team members, and we apologize for any interactions that fell short of expectations. Your insights are invaluable in helping us improve, and we’re dedicated to providing consistent quality across our team.