WELL, AFTER 3 YEARS MY DREAM COME TRUE, OUR ARCTIC SWIM SPA IS UP AND RUNNING. YES THERE WERE A FEW HICKUPS, BUT ARCTIC SPA'S SERVICE DEPARTMENT HAS BEEN MORE THAN WONDERFUL. WE CHOSE TO HAVE THE COVANA COVER AND THAT WAS A GOOD CHOICE, THE EASE OF BEING ABLE TO OPEN AND CLOSE WITH THE KEY IS GREAT.... See More
We have had our spa for a month and love it! The people at Arctic Spas Utah have been so kind, patient and helpful with all my questions. We would definitely recommend Arctic Spas Utah to our family and friends. Thanks for a great experience buy a spa.... See More
My experience with Arctic Spas Utah is now 17 years and going strong. I was introduced to Arctic Spas Utah when I purchased a home with an Arctic Spa. I have been doing business with them ever since. My "old", and (still working) Arctic Spa was state of the art at the time, but Arctic Spa has to... See More
We searched many different Spa manufacturers before picking Arctic Spas. After visiting the showroom, we were sold. We ordered our spa that day. These guys did everything they could to make sure we had our spa delivered and set up before the holiday weekend. We are so pleased with our purchase and... See More
Bob did a great job in explaining the differences in various models and features. Additionally, the design features are what brought us to the Expo and moved us to purchase. We await delivery and are excited to have a hot tub to relax in!... See More
We had a great experience with Artic Spa Utah. They are customer friendly and willing to answer the simple questions without making you feel silly. Since have the hot tub installed they have offered excellent follow up and tech support which I feel is important. I have already referred them to 3 fri... See More
The customer service here was amazing! Cody was our technician and he was an expert! He explained everything step-by-step and he cleaned up after himself he even brought a shop vac to clean any little pieces he left behind! I would recommend Arctic spas to everyone!... See More
I actually bought our spa/hot-tub at the Salt Lake Home Show. Due to unforeseen circumstances, it took awhile to get the area for our hot tub prepped and wired up. Christian and Arctic Spas were very understandable, held our spa and waited for our "go-order" for delivery. Once we were finally ready... See More
We have been looking for a spa for the past several years. During this time we researched "all" the major brands. Several weeks ago (March 2017) we decided to pull the trigger and buy a spa from Arctic Spas. The spas we researched all seemed to be of good quality with the various features we want... See More
We have had our spa now for week and we could not be happier, we enjoy everything about it. The spa itself is comfortable, stays at temp, and the look and feel is amazing, we have soaked every night for week with not problems. The team at Arctic Spa Utah has been great, they have answered my questio... See More
working with adrian was great. felt like he represented things in their proper light and didn't think anything was being hidden from us. he worked hard to make sure we would be happy with the outcome in the long term. even came to our home and looked at a few different locations and helped us dec... See More
From the time we first walked into the dealership in So Salt Lake, we felt very much at ease. Adrian met us quickly and was very informative about any concerns we had. He came to the house a couple days later to look over the site and answer questions about delivery, set-up, final price, etc. Ver... See More
Very satisfied with Arctic Spas. My tub keeps the heat for a long time and is the perfect size for my little family. Very satisfied with customer service also. If you call and they miss the call they call right back. Very nice to work with.... See More
Can't say enough good about Bob and his help in buying our Arctic Spa! He is friendly and sure knows the spa business and the difference the quality of the Arctic Spa makes in the ownership of the spa. He helped us get what we wanted for our family and made sure we hadn't forgotten anything in our ... See More
After looking at a couple of different swim spas manufacturers, we decided that we really liked the look of the Arctic Swim spa and also the ability to use the Onzen system (salt) for keeping the spa clean. Adrian was great to work with answering our questions and making sure we received the spa wit... See More
Just got swim spa craned over the house yesterday and set up today. All handled smoothly and professionally. I was a bit worried about the crane, but was so fast and easy. The water is heating up as I write this and can't wait to jump in after skiing tomorrow. Who knew you could do all this in the ... See More
I've no doubt that we have purchased the best spa available. Between the interactive website and Arctic Spas Utah customer service I'm confident our spa will give us years of hassle free pleasure. Work, prepare dinner, soak and then eat dinner warmed and relaxed! YES!... See More
Arctic Spa exceeded my expectations. Adrian was able talk to me and quickly gain an understanding for my style and needs. It made my shopping and purchasing quick and painless. He treated my girlfriend and I with the utmost respect which didn't go unnoticed. Thank you for going above and beyond! ... See More
I am a first time spa owner. Was quite nervous about the maintenance. But, I feel as though the Arctic Spas folks in SLC are willing to hold my hand along the way. It is a nice feeling to have their support while I learn how to take care of this Spa, which I love, by the way. As questions arise, the... See More
After working with arctic spa of salt lake for a few weeks as we reviewed and looked into many brands we found bob at arctic spa to be extremely knowledgeable and willing to help us learn and feel comfortable about making the decision to purchase our first spa. We are looking forward to many years o... See More
We finally got it right! This was s our 3rd hot tub since we decided we want one and are so very excited about our purchase. Bob, our salesman was patient (I changed my mind a lot!) informative and an all 'round really nice guy. We requested an early delivery once it arrived in town and our request... See More
Just received the spaand set up. Have not tried it yet but just review the purchase and setup part. Purchase was easy. Went to the store and had good service and review of the spas by our sales rep. There was no pressure to buy or any sales gimmicks. We made our decision and placed the order. Took ... See More
After much research on the best spa to buy, I decided on the Coyote Spa from Arctic Spas. I have had the spa for 4-days and just got to use it. I ordered the 120v plug and play. Turns out the spa was wired for 240v which caused the spa to not heat up properly. This resulted in two trips to my home t... See More
We just purchased an Arctic Fox spa and it was an excellent experience. Everyone answered all of our questions even though some of them were probably a little strange. Their follow up is second to none. If you're considering purchasing a spa you owe it to yourself to visit Arctic Spas before you mak... See More
Great customer service and product! ... See More
Wholly Cow our swim spa is wonderful- it meets our child's needs for therapy purposes as well as a great place to relax from our stressful live. Everything we need is at the touch of a button and supported by a great company- Arctic Spas!
Thanks again for such high quality products and services!... See More
We purchased the Artic Swim Spa approximately four months ago and have loved every minute! We have experienced exceptional customer service right from the beginning. Christian, whom we met on the showroom floor, could not have been kinder, more professional, knowledgeable, and above all, more pati... See More
We have the Arctic spa model Yukon Legwnd. We find it very realaxing. It helps relieve stress and sore muscles. We've only had it for a couple of months. Evenings are the best when the moon and stars are out. Looking forward to cooler weather to enjoy the spa. Also the customer service is great. Th... See More
We are in our spa EVERY day. We love it. We have also had great experience with the customer service we have needed. They send us chemicals (free delivery) upon request and set us up on a program to auto send us a filter every 3 months. We LOVE our hot tub... See More
Very knowledgeable and professional staff and salespeople. Bob was not only friendly but was extremely helpful, going above and beyond to arrange our delivery and setup. When we had some problems with placement of the spa, Bob helped make sure we were happy and got us the help we needed promptly. The electrician they recommended was fantastic and speedy, and the delivery and setup guys were very professional and knowledgeable. The spas are a high quality product designed for the rigor of Utah's winter. We have been enjoying ours frequently since purchasing it.
We’ve only had our spa for one week but we are loving everything about it and our experience with Artic Spas Utah. We feel like we got a quality spa for a great price. The staff are amazing. After speaking with Jonny, we felt confident we had found the right place to purchase our new spa. We have been in it every day since it arrived. We both have bad backs and the spa has been very therapeutic. I love that the jets are completely adjustable so I can target right where I need a message. Excellent!!
I stopped in to get some bags of Kamado Lump Charcoal (it is by far the best lump charcoal available , and I've probably tried about all the brands) and the guy working the counter was very friendly and attentive. He went into their storage area to get me several more bags than they had out on the floor, and then after I paid, he grabbed a couple of bags and asked where I was parked. All around great customer service and a nice, clean store.
Our sales man johnny was the best. Very down to earth and knows his info on all the different hot tubs, swim spas, gazebos, as well as all products. Christian the owner is one of the best people in the business today. Had a huge birthday party for the shops birthday and invites all customers of the store and feed us extremely well with all food cooked on the kimono joe grill that they also grill he really makes you feel part of the family even after your tub or spa gets delivered your not just a customer your family.
Just went in to their store for some chemicals and admitted to the staff I had no idea what I was doing (new to hot tubs) and was willing to buy whatever they told me. In response the store clerk said "look you should definitely flush the pipes/jets and clean it with this stuff, and beyond that I could sell you on a lot of stuff here to clean it, but you can also (after running the pipe/jets cleaner) just use windex to clean down the tub itself". I was so happy to hear that. He didn't try and upsell me on a bunch of stuff I didn't need (even though he could have very easily done that) and instead gave me straight/good information and only sold me what I needed. A+ staff, will definitely be back for more chemicals/knowhow/parts as needed from now on!
We have purchased an Arctic Swim Spa and couldn't be happier, the sales and service specialist are great to work with. Thanks Arctic Spa.
I bought a "FOX" spa from arctic spa. It is a small spa. I have been using it for 3 months . All the people that I have talked to, have helped me with any problems I have had. They have been very patient with me on everything. If there is anything I don't understand they fix it. The tech that comes out to your house ("Trevor") is very accommodating and tries everything to help me.
We are so happy with our Summit XL Arctic Spa. The customer service from ordering (Thanks Bob!) to delivery and set up (Thanks Cody!) was AMAZING. First rate product and service!
I highly recommend this company. Christian, Aiden and the delivery team were very nice and easy to work with. Also, while trying to decide where to put my spa, I had some questions that were knowledgeably answered by the support team. All in all, I'm very pleased with my purchase.
I love my Arctic spa. We bought it second hand and we've replaced pump motors but we love it we're in it probably 4 times a week just about every day. I've talked to our tix Pie over the phone and ordered things and they are just so great great Spa
We have had our Ocean Legend Arctic Spa for several years and LOVE it! The customer service has always been excellent. We have always received prompt, professional, and knowledgeable service. Thank you!
I love how easy they make it to order anything I need online. I makes my life easier and owning a hot tub that much better!
Got a Klondike tub few years back here at Arctic spas. LOVE IT ! Knowledgable personnel great service!
The owner emailed me to apologize for the inconviences and put a credit toward my account for some of the future products I will need for my hot tub. Any... more
Bob was a great salesman. We ordered a hot tub for a home in St. George. He gave us a great deal (sale price from the state fair and recent home show). He... more