Alpine Trade Group

564 Reviews

Average: 4.9 out of 5 Stars

5/10 Nester Rd
Woori Yallock, VIC 3139
Australia
1300252225

gave Alpine Trade Group 5 stars

5/26/21

Murphys Law as always - the Hydronic Furnace Heater failed last Friday during an incredibly bitter cold spell , and the House internal temp quickly descended through the floor. I looked on the Internet for a Hydronic heating Specialist in the Yarra Valley or nearby and Alpine Heating came up , so I called them and spoke with their Office Mgr Simone who was very friendly , courteous , friendly , and helpful. She confirmed that one of their Technicians would attend our Residence the next day - Saturday , which duly occurred. I cannot speak highly enough of the Tech "Daniel" - an affable , courteous , and clearly technically knowledgeable Guy. He quickly identified the problem as the starter ignition ceramic insulated Igniter which has arced across the ceramic insulator body and shorted. He ordered the parts (2 of) which arrived from the Supplier on Wednesday and Daniel was back that same afternoon to insert them and fire up the system again.
First class service from a 1st class Technician and a 1st class Company. I cannot fault them and would 100% recommend then to anyone needing Heating and/or Air-Conditioning help and support. I have also switched across to them for our Plumbing and Electrical maintenance needs as they have fully qualified staff who are proficient in these more general Trade skills also. Kind Regards , Frank Z.

-- Frank Z

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