23230 Red River Drive Katy, TX 77494


 
(281) 395-3338
 
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9/06/18

A month ago I had ingrown toenail treated by dr Rivera. 4 weeks later it’s infected and hurting much more than it ever did. I call and ask if I can get the follow up appt. that was included in the initial treatment and was told yes as long dr doesn’t treat anything. I see dr azer , he tells me that previous dr must have missed something ( pc of nail, skin or enough acid ) but I will need to repeat procedure at full cost. I decline because I have not reached my deductible and dr can’t explain why I won’t have to repeat the procedure every month. So I get a bandaid, a prescription for antibiotics and a bill for $60.

Staff has since reached out to me to clear up misunderstanding. Everyone makes mistakes, but I will rate based on how mistakes are addressed and or corrected.

Your Total Foot Care Specialist Replied: Mr. Anderson, thank you for your feedback. We apologize on behalf of our staff and doctors for your experience. We pride ourselves on the care and service we provide. We want to provide the best service and outcomes to each patient. This time we missed the mark. I will call you to make sure that...
Your Total Foot Care Specialist Replied: Mr. Anderson, thank you for your feedback. We apologize on behalf of our staff and doctors for your experience. We pride ourselves on the care and service we provide. We want to provide the best service and outcomes to each patient. This time we missed the mark. I will call you to make sure that...

Bert Anderson gave Your Total Foot Care Specialist a 4 star Review


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