Via phone, we made an appointment for our basement carpets to be shampooed and rinsed and cleaned. There were some pet stains. There was no paperwork provided by the vendor so when the time came to pay, our memory of the quoted price was different than what was being charged. I paid the price they asked but feel that this is like a bait-and-switch and would caution potential customers and the vendor to provide estimates in writing to avoid this in the future.
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Unique Upholstery Carpet and Rug Cleaning Replied:
Mira, Thank you for the great review in spite of our miscommunication. I hope you are delighted by the cleaning we provided for you. Almost all of our price quotes are given over the phone with very few issues. When we checked our records, the quote given was exactly what was discussed and...
Unique Upholstery Carpet and Rug Cleaning Replied:
Mira, Thank you for the great review in spite of our miscommunication. I hope you are delighted by the cleaning we provided for you. Almost all of our price quotes are given over the phone with very few issues. When we checked our records, the quote given was exactly what was discussed and...
Mira Frohnmayer gave Unique Upholstery Carpet and Rug Cleaning a
4 star Review