Work was done professionally, but unfortunately they were not able to remove old pet urine stains from wool carpet, but it was a long-shot in the first place. The only quibble is that when the bill was first presented it was higher than their proposal, but when questioned they dropped the price to match the high-end of the proposal. Don't know if this is a pattern with them to goose the charges, but if you use them double check the bill against the proposal to be sure you are charged correctly.
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Unique Upholstery Carpet and Rug Cleaning Replied:
Mike, thanks so much for the 4 star review. Unfortunately, pet urine on wool is mostly permanent, so I'm sorry we couldn't solve that issue. I think we had a miscommunication on our end regarding the quote we sent to you. I believe you added another bedroom when the men arrived, which may have...
Unique Upholstery Carpet and Rug Cleaning Replied:
Mike, thanks so much for the 4 star review. Unfortunately, pet urine on wool is mostly permanent, so I'm sorry we couldn't solve that issue. I think we had a miscommunication on our end regarding the quote we sent to you. I believe you added another bedroom when the men arrived, which may have...
Mike Tobin gave Unique Upholstery Carpet and Rug Cleaning a
4 star Review