TN Nursery

I have bought many things through this company with mixed results. In the fall I purchased a sassafras tree with 5 other plants and the tree did not come out of dormancy. I message via their online chat service and asked them what to do. The person on the online chat feature told me to take a picture of the tree and send it into their customer service email. I did just what they asked me to do and got rid of the tree after I was informed of what they needed. Now they are saying that I needed to send a scratch test pic (not informed in the chat message) and they will not honor their warranty because I can't take the scratch test pic (again not told to do this before it was too late).

Update: From TN Response
Then your people should also know that and when asked to what to send in, they should say a scratch test. They failed to do this and now I am out the...

Just placed my second order from TN Nursery. Their prices are fair. The site has good information and helpful articles. And our first order arrived promptly and in great condition. I'm sure we'll be using again in the future as we try and increase our native flowers!

Trees arrived in a timely manner. Good condition. Very nice stock. Would buy form them again. There BOGO deals are great. Just ordered some plants. Can't wait to get them. We've received them and they are great. They were dormant. Planted them immediately and they are growing already. Thank you TN Nursery.

I’m not sure how my shopping experience is completely because I’m still awaiting my trees. I ordered them as a birthday present, but it’s been around a month or so and they haven’t arrived nor have I received any word that they’ve shipped. Maybe someone could check on that and contact me? I will be more than happy to give you a new rating once my trees have arrived. That birthday is May 26th.

The plants come as seedlings in plastic bags with shredded paper. The delivery person left the box next to my garage and behind a couple bags of topsoil. The day was hot, the phlox and other things looked like badly wilted salad in the fridge. I won’t do this again. I sent an email to customer service and zero reply.i sent another today.

I got 1 stick and 1 mystery stick. I contacted the store and they said they forgot to label it. Since there is no leaves on these sticks could be just sticks on the ground. I planted sticks and pray for leaves.

The web site was very friendly to use. I look forward to my moss order arriving-very excited.

Kathy LOVED TN Nursery