TN Nursery

I purchased 2 hickory trees on October 17, 2023 from Tennessee Nurseries. The plants arrived at my home on November 16, 2023. The trees appeared dead when I received them. According to the enclosed reading material that the business provided, this was normal. I followed the planting instructions as noted. In early May 2024, the trees did not produce any leaves. TN Nursery advertises a 1 year guarantee on all trees purchased. I sent an email on May 06, 2024 requesting a refund or replacement following the instructions that are outlined on their website. Several weeks went by and received no response. On May 24, 2024 I attempted to call the company directly. A prerecorded message plays and states for returns to email the company directly following the same instructions that I followed earlier. No human answers the phone. This company is impossible to contact nor do they seem to honor...

I've ordered twice from them. The first time went well since I placed my order online and they shipped good plants. The second time I had questions. The office employee (OE) told me that they would work with me on shipping dates to make certain that our plants arrived at a time that we could plant them. She said I could change the shipping date as late as 24 hours before scheduled to ship. I emailed, and they responded with a follow up email and phone call, changing our shipping date from April 8 to a delivery date of April 5. When I called the morning of April 5 to check on the delivery status, two different employees told me that it was not scheduled to ship until the 8th. The OE that had helped me change my order delivery date was apologetic and told me that she would place my order on hold. After talking to my husband, I called them back to cancel the order since we would now need...

The variety of plants is amazing. It would be nice to see the water requirements clearly.
They do indicate if the plant needs constant watering.

This alleged 4.7 star review is RADICALLY different from all other review sites for this company. The Better Business Bureau states that "this company has an ongoing pattern of consumer complaints... plants that are DEAD upon arrival or do not grow.

Based upon my personal expedience... I do NOT recommend dealing with this company. All six of the plants I ordered appeared dead upon arrival. And not one of the plants ever grew.

And God help anyone who has a customer service issue. I sent photos of the DEAD rotting plants. I also did a "scratch test" to see if any of the plants showed any indication life they did NOT.

After a MONTH of emails, they are still "dithering".... no refund.

These people are hostile and very very anticomsumer.

My plants did not come up but I have since learned from TN that very few come up the same year. Guess I will have to be patient!!

This is my second time ordering from TN Nursery. My plants are still going strong and I can't wait to receive this new order. My first order had some shipping issues, and they responded to me right away and fixed it for me! Will definitely keep ordering from them.

Michelle is very excited to recommend TN Nursery

We took a chance this spring and bought a tree, a few woodland plants and some wildflowers. They're doing so well, we just came back for more.

The order was easy and the selection was good. Great experience!

Great selection and great price can't wait to see everything bloom this spring and summer.