Poor Plant Quality and Unhelpful Customer Service
I purchased several plants in April and unfortunately, my experience has been quite disappointing. The plants arrived and did not look healthy and despite following all recommended care instructions, they started to deteriorate almost immediately and died within a week.
I contacted customer service hoping to resolve the issue and get replacements. I was told to wait a few weeks as they only ship “dormant” plants… Everything I received was not dormant and had leaves. Regardless, the instructed me to give the plants a few weeks and let everything else in the yard/garden starts to green up and reach out if there were any issues at that point.
I have since reached out and now they are stating that the plants I ordered may not bloom until next year and then I would have to give them more time.
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TN Nursery Replied:
Plants planted below the surface of the soil in warmer months will not come up until the following spring. This is why we offer a one-year warranty. We will honor the warranty, but we must give the plants time.
TN Nursery Replied:
Plants planted below the surface of the soil in warmer months will not come up until the following spring. This is why we offer a one-year warranty. We will honor the warranty, but we must give the plants time.
Garrett O'Connell gave TN Nursery a
1 star Review
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