I received my order #1002161125 on October 24th, 2024. I am a little taken back because I was supposed to receive 2- plants of Walking Ferns (1) here is what I expected from your website- The lady is holding a bulb large enough to be in her hand!
(2) Below that is what I received. It was planted Saturday October 26th and to be honest It looks like somebody scraped up a teaspoon of moss. I am not even sure it has roots. It is pretty much just sitting on the soil, so It want wash away. See picture with the quarter (not a bulb as pictured on your website)
Please explain to me why your website shows, the example of plants you will receive, and it is NOTHING like I received? I called into your customer service line yesterday and they asked that I send this email with pictures that it might be a mistake on your part. I’m not sure how this could be a mistake on...
TN Nursery Replied:
I apologize for the confusion. The picture on the website is just an example of a bare root plant, not the bare root of the plant you order. We use the same picture for each product. Your order is covered with a one year warranty if these plants don't make. You can simply file a claim on our...
TN Nursery Replied:
I apologize for the confusion. The picture on the website is just an example of a bare root plant, not the bare root of the plant you order. We use the same picture for each product. Your order is covered with a one year warranty if these plants don't make. You can simply file a claim on our...
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