Way back in October, I ordered $156 worth of moss to "Ship Now". 3 weeks passed and I had received no updates or communication about my order. I finally reached out and they said they are "waiting for it to arrive".
Another 2 weeks go by with no word from TN Nursery and by now the ground has been freezing and its our cold, rainy/snowy season. I reach out to cancel my order since it is too late for me to use the moss at this point.
3 days later, they say they can't cancel or refund because the order was fulfilled. Magically they finally have it 3 days after I try to cancel.
7 weeks after ordering, it finally arrives and... what a joke. They literally just scooped up some forest floor and threw it in a box. 80% of the box is just dead grass, twigs, dirt, snails, weeds, etc. What little moss is in there is mostly just crumbles -...
TN Nursery Replied:
Hello. I apologize your experience was anything less than great. You are covered under our 1 year warranty. Thank you.
TN Nursery Replied:
Hello. I apologize your experience was anything less than great. You are covered under our 1 year warranty. Thank you.
Brett Myers gave TN Nursery a
1 star Review
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