I chose Thompson's on a gut feel after reading reviews. We just closed on a house and we're appalled at the conditions after the owner had moved out. Mark told us he could clean the tile & grouting which would make a Big difference so we handed him the keys and said Do It! When we came back a week later, it had made a difference but it was in such poor original shape I felt it needed a little more attention. When Karen called I relayed my concerns and she said, "no problem" and sent Mark out. He walked through the house with me and then told me since I was going to massively paint that he would suggest coming back after painting. We agreed and he showed up with his wonderful crew and they worked a small miracle with the 8 yr old tiles & grouting. While I did not buy a refurb, this is going to be an ongoing project and I am so grateful I can wait to replace flooring...
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Thompson's Steamway, Inc. Replied:
Thank you so much for your review Paulette - we really appreciate it! Yes, when I saw the pic's, I thought that poor home was so neglected! Glad you were satisfied with the results! Remember Paulette - if you have any questions, please don't hesitate to contact us! Thank you ~ Mark, Karen, Nelson & Keegan