The Wool Bed Company

Sometimes you need to write a review right away like for a restaurant or movie but some products need to be used to be able to write a true review. I bought a king mattress with ultimate topper, a full size bed topper, a custom made set of cushions for a lounger, a summer comforter and some neck rolls about a year ago so I know how they perform. I invested in these products for their quality and for the fact they are renewable so can stay with me for the rest of my life instead of being useless and throw away every 6-10years like conventional bedding is!
My sleep has improved, the lounger is super comfortable, the topper is perfect for the guest bed and has been a pleasure for people having to sleep in the guest bedroom! Adding the topper will extend the life use of the conventional mattress that is getting up there in age!
While many people are complaining about it taking...

This is worst place as far as customer service. I ordered 4 weeks ago and no merchandise. The response e-mail they can not find my address and I did not pay although they already received payment from Master Card. They do not answer their phone only messages. No follow up I am still waiting for their explanation. I would give zero stars

Bought a queen mattress from this company over 7 years ago and it has held up well and been a good mattress, but it needs renewing as it dips where we sleep. I’m hesitant to take it for a renewal however because when we had ordered the mattress we were charged in March and the mattress didn’t arrive until June, with no communication in between. I had called and emailed to see the status but got only one rather rude response that it takes time to make these beds. That may be true but responding to an email or phone call takes only a few minutes and since the mattress had been paid for but took so long to get shipped I was starting to wonder if my money was gone with no product. Anyway, I can’t drive my mattress down to their shop and it’s cost prohibitive to ship and pay for a renewal service so we are probably going to buy a mattress from a different company.

You will need a lot of patience ordering from wool bed company. We ordered two twin summer comforters about two weeks ago, we have not received the comforters, when we do (hopefully, some time soon) I will update this review. For now I would like to review on the customer service during the last two weeks. It was bad. First of all something went wrong with billing, it took me two days with several calls and voicemails to reach Susan and get an explanation. When we received the invoice all the information we had given was copied wrong: the billing and shipping address as well as the order was incorrect. It took me about a week including several phone calls, voicemails, reminder e-mails etcetera to receive a completely corrected invoice. Now we are waiting for the shipment, they should have shipped (and sent a track code) four days ago, but we did not receive anything. I'll be calling...

You're low budget I'm radio commercials annoy the hell out of me. Get some decent advertising.

I have had the Surround Ewe Signature Mattress for over 10 years and it is as wonderful as the day I placed it on my bed! I have had the ultimate topper renewed twice and it is the BEST sleep! There are no toxins, no fire retardants. Customer service was good through the years, I have every product that they make. Quality and finest materials impressed me.

I love sleeping on my Ultimate King Topper, wool mattress protector and medium wool pillows. It's extremely comfortable on top of our aging temperpedic mattress. It's soft and luxurious but still supportive. I'm very particular about mattresses. My allergies are fine with the system. We rotate the pad every week when I change the linens as instructed. My son tried out the mattress but didn't like it so it was returned and refunded. Overall we're very pleased with our purchase and the company.

I purchased a wool mattress based on the advertising that this product was made of 100% wool and no chemicals. The new mattress had an odor out of the wrapper. I made a complaint the next day. It was met with denial and the business owner shifted the blame to me for causing the odor.

After 6 weeks I was given a replacement. This mattress was not of the same loft or consistent height of the original. It also had the same odor of the original but fainter and after sleeping on it for one night, I woke with my eyes matted.

My 2nd complaint was met with similar blame shifting. My home is in a finished lower level and this was blamed for causing the odor. The owner denied that there was anything in the mattress that could cause allergies.

After receiving a replacement item of lesser quality, I do not have any faith that this business owner is...

Summary:
I have yet to receive my order new order but my original order that is being replaced was placed at the end of May and it now the end of August. Clear communication is not this company's strong point (I hope that they read this and work to improve this area and maybe start to use email a little more). I hope my new order was made properly. If it's not I will just keep it probably because I never I want the anxiety of trying so hard to communicate with these people again. If you are ordering a standard size be aware that it may be up to 3 inches smaller. Measure twice and state it twice if you want a custom size and be prepared to over communicate. Don't be afraid to repeat yourself. Will update when I receive my replacement.

My Experiences:
I've made two purchases from this company and had very different experiences both times. I usually love to...