The Wool Bed Company

I absolutely love the wool comforter that I have from The Wool Bed Company!!! With the Winter Comforter that I have, I stay perfectly cozy no matter what the Wisconsin winter sends my way! I love how the wool adjusts to my body temperature. Before getting my wool comforter, I would wake up overheating from the synthetic comforters. Now, I stay just right all night!! I also love that I can use the wool comforter with any duvet, which means I do not need multiple comforters when I want a new look in my room. Thank you, Wool Bed Company!!

I have had one of these mattresses going on 2 years and it is completely flat like a 2" rock you pay so much for one of Sue's high quality products just for her to lie to you and take your money there are more respectful higher quality company's you should go to don't get stuck with a lemon 😉

Desperate for a good night's sleep, my wool mattress topper gives me the comfort to sleep deeper without hip, neck or back pain. The wool takes extra care, but worth it. I have enjoyed it for over the 6 months months now. I really appreciate it is a locally sourced family owned small business with organic products.

I purchased an Eastern King mattress 5 years ago from this company. Plus a topper. They both completely deflated/flattened in the middle within 6 months. 6 months and we literally roll in a hole. We didn't have the money to have them restuffed 6 months after we made a nearly 3k purchase. Now, when I can afford to have it restuffed, I'm not sure I trust the company based on previous reviews, as well as the fact that my original purchase product failed so miserably.

Susan was not honest with our topper issues. Many other options out there to purchase from who will offer you a quality product and quality service. Don't settle for less and please believe the reviews.

April 26, 2021: Just saw owner's response to my review below. I have documents on sequence of events that will prove what Susan (owner) said is untrue. I'm not the only one who has experienced Susan's accommodation of a situation to suit her convenience. Distortion of truth is a lie. I have been with my credit company for more than 35 years and have bought many items and have given high ratings. Unfortunately, I can't in this case. Wish I could.

The worse customers service. There are other organic wool bed companies that offer excellent customer service and high quality products produced in the US. It was a nightmare dealing with Susan, the, owner, who is unprofessional and frankly distorted the truth to her advantage. Read other reviews with similar comments. More than one customer shared an unpleasant similar experience. This is the reason I did not recommend...

I have been trying to work with Susan for the last month or so and am frustrated and feel the need to write this review so others can be forewarned. I have used her toppers for many years because I have lyme disease and have a problem with pain. The first topper was great and lasted many years before I refreshed it. The last topper I received last year only lasted a few months before all the wool shifted. My boyfriend was the first to notice and he never complains. He couldn't sleep well with that end near the top of the bed since it was not level. It was clearly missing wool or the wool had shifted, badly. I took pictures and video and reached out to Susan...

Her first message was to send it back and she would confirm the defect and credit the shipping and make a new one. I was delighted and asked for a King instead of a Queen this time. I told her I would pay...

Love love love the Wool mattresses - it's so comfortable, its a 100% wool, organic and I also bought the duvet and sheet set. The bed makes you sleep like a baby in the winter, naturally keeping your body heat around you and in the summer, keeps you feeling cool. Great product, great company :)

I’d give negative stars if I could. The customer service is horrible. The president is rude on the phone. I ordered a king topper, then found I had an issue with my bed and needed a different one for my health. I called/emailed both the day after (Saturday)my order requesting a cancellation. I received a response stating that everyone was out of the office and they would cancel it on Tuesday when they were in and my refund would follow. On Wednesday I tried calling and got no answer so replied to the email asking for confirmation that it was cancelled. Nothing. Thursday I called and was told I filed a claim with PayPal and I would have to talk to them (that is totally false, and I told Susan so. She replied that she would have to check into it rather rudely, and that she would call me right back.). She never called me back, nor would anyone pick up the phone. As far as I can...

I am leaving this review as a warning to others and because I would want to know if a business I was contemplating buying from owed money to a customer and had treated them this way. Susan, the owner, has owed me $200 for sending a wrong size pet bed for over a year now. She has 8 complaints over the course of 3 years on her BBB and there is a blog posting about her business with more complaints.

I have been through two phone calls with her where she promised to send the right size bed soon. I gave her many months in between each call but she never sent anything and never had the decency to get back to me to let me know what was happening. Like the other people who complained on the BBB experienced the second time we spoke over the phone she acted like she knew nothing of the situation after having already been told and after supposedly having already sent the replacement...