702 Industrial Park Drive Newport News, Virginia 23608


 
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10/29/24

The Vine’s performance has been markedly deficient, demonstrating both an inability and unwillingness to fulfill their contractual obligations. The sales team made commitments they failed to deliver, leaving several key aspects of the project incomplete. Additionally, their workforce displayed a lack of care for safety and cleanliness, leaving an open utility knife in the driveway, a shovel in the front yard, and discarded trash across both the front and back yards.

Not only did they fail to address the sinkholes, as specified in the contract, but they also became confrontational when I requested completion of these pending items. Despite assuring me of a final visit to resolve these issues, the vendor simply failed to show up, making it clear they had no intention of finishing the work as promised.

Compounding these issues, they charged my credit card...

The Vine Landscaping Replied: Dear Mr. Sanborn, I’m truly sorry to hear about your disappointing experience with our team. As a small, family-owned business, it’s our heartfelt mission to serve each client with care and integrity, and it’s painful to know we fell short in your case. At The Vine Landscaping, we’re committed...
The Vine Landscaping Replied: Dear Mr. Sanborn, I’m truly sorry to hear about your disappointing experience with our team. As a small, family-owned business, it’s our heartfelt mission to serve each client with care and integrity, and it’s painful to know we fell short in your case. At The Vine Landscaping, we’re committed...

Owen Sanborn gave The Vine Landscaping a 1 star Review


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10/08/24

Changing my review based on their remarkable customer service and follow up. Attached is an up to date picture of grass growing back thru the track marks where they laid seeds down after the initial visit. A customer service rep came out and was very apologetic and professional.
They returned back to our home and laid fresh mulch down in the front of our house on their dime to make sure we are satisfied. Never once did they ask for us to change our online review. I am doing so because I am pleased with their integrity and wholesomeness.

We moved into a home with a very large outdoor pool rotting away. We got rid of the pool and asked Vine landscaping if they could remove our sand that was used as a base. They said yes, charged 50% of service upon agreement took weeks to make an appointment and days of miscommunication on when they would arrive to do the job.
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The Vine Landscaping Replied: Katie, thank you very much for your kind words. Although unfortunately some mistakes do happen, we are so glad that you gave a chance to right some wrongs here. We strive to serve the community the best way we can and thankful you allowed the opportunity to do just that. -TVL
The Vine Landscaping Replied: Katie, thank you very much for your kind words. Although unfortunately some mistakes do happen, we are so glad that you gave a chance to right some wrongs here. We strive to serve the community the best way we can and thankful you allowed the opportunity to do just that. -TVL

Katie Maye gave The Vine Landscaping a 4 star Review


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