I've done business with the company for the past three years. Andrew has always been cordial and professional while friendly and relaxed. I also must include the repair service department. Regrettably I don't know his name but he is a top notch professional with a high degree of knowledge and expertise in his ability to diagnose and repair most any kind of mobility chair. A true service employee dedicated to his craft.. Honestly, I can't say enough good things about all the people I've met there. If you want to deal with friendly honest people the Scooter Doctor is the place to be.