I scheduled recurring cleanings for months with dazzle cleaning. They did a good job, however their rescheduling policy is brutal. They charge the full price of the service (approx $200 for a 1 bedroom of 600sq ft) if you do not notify within 72 hours.
I needed to reschedule a Monday morning cleaning and sent the email out on a Friday hoping they could work with me (granted, I didn't give 72 hours notice - I gave 65 hours notice) but they were not open to it. I would have looked past this except there was a prior incident where they were overbooked and tried to reschedule the morning of with borderline rude communication.
I hate to leave this review as some of the cleaners are really lovely and do a good job, but the scheduling office is unpleasant to work with.
The Dazzle Cleaning Company Replied:
Hi Leticia, I'm Logan, the owner of The Dazzle Cleaning Company. That is brutal. I'm so sorry about that. I've had an email about this in my inbox that I just hadn't go to yet. Charging you that was a mistake and we will refund it immediately. Ty, Logan
The Dazzle Cleaning Company Replied:
Hi Leticia, I'm Logan, the owner of The Dazzle Cleaning Company. That is brutal. I'm so sorry about that. I've had an email about this in my inbox that I just hadn't go to yet. Charging you that was a mistake and we will refund it immediately. Ty, Logan
Leticia gave The Dazzle Cleaning Company a
2 star Review
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