Tailored Heating and Cooling Solutions

Excellent service. Our old heating system broke down and was unrepairable. Rob visited and gave us a competitive quote for a new system. This was supplied and installed within the agreed time frame. The removal of our old system and the new installation were carried out very quickly and efficiently. All packaging and the old heater were removed by the installers who also left the site clean and tidy. Highly recommended.

Moved into a new house and Murphy’s Law struck… the ducted heater gave up on us but Tailored Heating and Cooling did not. They were incredibly professional from reception through to contractor and the turn around time was out of this world!! We’re able to feel is fingers and toes again! I would STRONGLY recommend this business.

Ben and his apprentice Jack were great. Very easygoing and knowledgable. Ben identified the problem and his honesty in explaining the problem and how simple the solution was, was refreshing after being told otherwise from others. They arrived on time and left the place spotless after completing the work.

They were professional, kept to the time schedule and staff were easy to talk with. Their standard of work was first class & I would be happy to recommend them for split system installation.

I knew from the very moment I spoke with Paul at THCS the job was theirs. I have had reverse cycle cooling and heating systems installed at two properties and with each team that attended the jobs, they provided the most professional, careful, efficient and outstanding work with absolutely no mess at all. The technicians all work in tandem, are the most friendly crew I have met and exhibit superior work ethics. And let’s not forget the office crew such as Eleni who goes out of her way to arrange the most suitable days and times to fit in with “your” schedule - not theirs, which I found a very refreshing change. Paul is honest with his suggestions and quotes and doesn’t try to bamboozle you into purchasing products you actually don’t need. I cannot recommend this company highly enough. You can obtain all the quotes you want but I guarantee, you will always head back to THCS such...

Easy to deal with and would recommend.
Thanks guys!

Great company and people to provide great service and price. Rob staff of Carrum did a great job checking our gas inspection as well as servicing our evaporative cooling to get property up to great standard.

The staff was very polite and went above and beyond to minimise disruption and mess in the house. It was really hot and everyone worked so hard under difficult circumstances to get great aircon up and running in ONE day.

Tailored Heating & Cooling were very professional and super prompt. However they did promise us one unit and locked in an install date, only to be later told the unit wasn't actually available and then our installer was late and could not come. It was quickly rescheduled and they arrived first thing the next day. The guys were lovely and kept things clean, really impressed with the install process.

I would definitely reccomend them to others, however I think due to the stuff arounds we should have been compensated for a discount on the unit we didn't want. Overall happy with how things turned out, thank you guys 👍

I'm impressed with the speed with which the whole team worked. From quote to installation it was done in 2 weeks at a fair price. The gentleman giving us a quote was able to answer all our questions and understood our needs. Everyone who came to our house was very respectful of the space, even making sure to wipe their shoes on their way in. It's a little thing which reflected the quality of the whole service. Would highly recommend.