It is becoming increasing rare to get this kind of service. Emails and calls are answered by a live person who has answers. Estimator arrived when he said he would to the minute! Installation crew did the same. They worked the entire time they were here and kept us informed about the process throughout. Polite, friendly and they did a professional job. The floor looks great! Everyone comments about it and wants to know who did it. We don't hesitate to tell them. Having recently built a house from the ground up, only two venders out of a dozen delivered this kind of service. It's worth every dollar to get this type of service. In short, product is great, sales were great and installation team was great.