Usually, companies stay about the same over the years, but not RTD. We have been customers for several years and seen the company develop. Their equipment has gone from the traditional plow on the front of a pick-up truck to a rear-end plow, to a snow blower machine that looks like a Star Wars prop. High tech is the name of the game. I have suggested to 2 other neighbors to use RTD and they are also pleased with the service they receive. The one inch snow fall trigger is a true and welcomed service. PLUS, RTD returns if the snow keeps falling. When we first started using RTD, I thought they missed an area of our driveway and called the office -- sure enough, the truck reappeared and fixed the area of concern. Last season we had a late storm which was passed the contract limits, but RTD showed up to plow our driveways on their own initiative. Great customer service.