Currently in Breckinridge and needed to book a car for a ride to the airport as I was on a tight schedule. I spoke with the agent on the phone and I was assured that they could provide a car in about an hours time. Roughly an hour later I was contacted by the driver and told that he on his way and about an hour. I reached out to the office explaining that a car was promised under a certain time frame and I would be late going by the drivers eta. This time around I spoke with a young lady by the name of Jessica. She explained that she had dispatched the driver over an hour ago when I initially called in. I began to ask questions as to why I was promised a ride and was not informed until an hour later that the ride could not be completed under the timeline I had stressed. At this point I asked for a refund and was told the trip was non-refundable. I asked why I was being forced to pay...
Rocky Mountain Black Car Replied:
Jemson,
I am sorry you had a frustrating experience this morning.
You called us just before 7:30am looking for last-minute transportation from Breckenridge to the Denver Airport for an 11am Spirit flight. You were told that we typically suggest pickup at least 4 hours before a flight, and that...
Rocky Mountain Black Car Replied:
Jemson,
I am sorry you had a frustrating experience this morning.
You called us just before 7:30am looking for last-minute transportation from Breckenridge to the Denver Airport for an 11am Spirit flight. You were told that we typically suggest pickup at least 4 hours before a flight, and that...
Jemson Bien-Aime gave Rocky Mountain Black Car a
1 star Review
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