2530 Owen Rd Fenton, MI 48430


 
8106291551
 
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Robert Goings

5/18/21

Came in for lube, oil & filter. I was told my vehicle was "all set" and ready to go. Upon my personal inspection, I noticed that the service tech did not grease the zerks on my truck. I walked back into the service department and shared my findings with another service advisor and he promptly took my truck back to the service area to have the fittings greased. When I got my truck home I was able to put it on a hoist to take a closer look and quickly realized that on the second attempt the tech only greased a total of 4 zerks out of the 9 that are on my truck! I ended up greasing the other 5 myself. Also, no other fluids (windshield solvent, power steering, etc) were even checked not to mention "topped off".

UPDATE: As of 05-18-2021 (10 days after service appointment) I have NEVER been contacted by a member of the "management team" . It's...

Randy Wise Buick GMC Replied: Hello Robert, we sincerely apologize for the inconvenience you have incurred here with our Service Department. It looks a member of our Management team has been in contact with you in regards to this matter, and hope we can earn your business again in the future, but the right way. Please don't...
Randy Wise Buick GMC Replied: Hello Robert, we sincerely apologize for the inconvenience you have incurred here with our Service Department. It looks a member of our Management team has been in contact with you in regards to this matter, and hope we can earn your business again in the future, but the right way. Please don't...

Robert Goings gave Randy Wise Buick GMC a 2 star Review


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J B

5/15/21

Service and the Collision came through with Aces. So far the best dealership experience in 33 years. Starting with my first new car at Bloomfield Dodge in 1989 then , Rochester Chrysler Plymouth in 1992, Panian Chevrolet in 1994, Marty Feldman Chevrolet in 1996, and Tom Holzer Ford in 1998. Most of these dealerships I purchased multiple cars from. But the staff under Larry White have been exemplary. Including Collision Manager Tim Cosgrove, and Assistant Service manager Mike Skodak. This is my second vehicle purchase from the Randy Wise Dealership collection, But my first from Randy wise Buick GMC. The staff make the dealership. Executive manager Larry White has always expected excellence from his staff, and it shows with the pleasant attitudes from his staff. Every employee greeted me with a smile and a pleasant greeting without being imposing. let's not forget the mostly unseen, but...

Randy Wise Buick GMC Replied: WOW! Thank you JB, for your 5 star review and thank you for making the Wise choice! We are so honored to have been your premiere dealership of choice over these years. Our goal, is to provide you with 100% customer satisfaction while making you feel like family here. We look forward to serving...
Randy Wise Buick GMC Replied: WOW! Thank you JB, for your 5 star review and thank you for making the Wise choice! We are so honored to have been your premiere dealership of choice over these years. Our goal, is to provide you with 100% customer satisfaction while making you feel like family here. We look forward to serving...

J B gave Randy Wise Buick GMC a 5 star Review


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2530 Owen Rd  Fenton,  MI   48430

 
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