I requested an update on my accounts June 8th 2020 and have not received any response. I went online to schedule an appointment for this week at 11am, no one called. I then called and scheduled another "appointment" for yesterday at 2pm, again No one called. I am now calling TFA, my 4th time reaching out, to cancel everything. Its been a few months and they are so quick to take my money but remain silent when I've asked for help or clarity. I asked what they have done on my behalf, what progress has been made and I'm ignored. If i could give Zero stars i would.